Clean and Happy is a professional cleaning company. Our employees are properly employed and paid, and we work with defined quality standards, professional equipment and transparent pricing.

Our goal is not simply to make something “look clean”. We want to provide a reliable, professional service based on trust and long-term relationships.

Yes. We work according to professional cleaning standards while adapting our service to the individual property and its requirements.

We consider the type of surfaces, how rooms are used, the level of soiling and the customer's individual priorities.

Absolutely. Especially for regular cleaning, we can agree on priorities. If the kitchen and bathrooms are particularly important, for example, we can take this into account when planning the work.

Yes. We normally bring the equipment and materials required for the agreed cleaning service.

Depending on the property and the specific requirements, we use professional equipment and specialised cleaning systems.

No. In general, Clean and Happy provides the required cleaning products and equipment.

If you specifically want us to use a particular product, please let us know in advance.

Yes. This is one of the situations where an initial or deep cleaning can be particularly useful.

The required time depends on the size of the property, the condition of the surfaces and the level of accumulated dirt.

Discretion is an important part of our professional standard. Our cleaners may work in very private environments and understand that personal information, documents and private situations must be treated confidentially.

What we see or learn while working in a customer's home or business remains private.

Yes. Personal belongings are treated with care and are not unnecessarily moved.

If something needs to be moved temporarily for cleaning, our cleaners handle it carefully and return it to its original position whenever possible.

No. Private areas, personal belongings and situations are not photographed without the customer's permission.

Many customers use our service while they are away. We understand that this requires a high level of trust and responsibility.

Reliability, discretion and respectful treatment of the property are therefore fundamental to our service.

Yes, where necessary for an agreed cleaning arrangement. Access information is treated as confidential and used only for the purpose of carrying out the agreed service.

No. Different materials require different cleaning methods.

Wood, marble, natural stone, glass, painted surfaces, plastics and special coatings can react very differently to cleaning products, heat and moisture.

We first assess the material and choose an appropriate cleaning method.

For particularly sensitive surfaces, we can test the method on an inconspicuous area before proceeding.

That is not a problem. We can assess the surface before cleaning.

If there is uncertainty, we prefer to clarify the material rather than risk using an unsuitable product or method.

Yes, depending on the type of paint and its condition. Painted surfaces can react differently to moisture, friction and cleaning agents.

We therefore select the appropriate method according to the surface.

In many cases, yes. However, coatings can be sensitive to certain chemicals, heat or mechanical action.

We therefore assess the surface before using a stronger cleaning method.

Yes. Stainless steel requires the right cleaning technique because fingerprints, grease and water marks can easily become visible again.

We use suitable products and cleaning methods depending on the type and finish of the stainless-steel surface.

Yes, depending on the condition of the glass. Surface limescale can often be reduced or removed with an appropriate treatment.

However, heavily etched glass may already be permanently affected and require specialist restoration rather than normal cleaning.

We use cleaning products where they are appropriate and necessary. At the same time, we try to minimise the use of aggressive chemicals whenever possible.

Professional cleaning is not about using “more chemicals”. The right result often comes from the correct combination of mechanical action, temperature, water, time and an appropriate cleaning product.

Not as a standard approach. Strong chemicals are not automatically better.

An unsuitable product can permanently damage materials such as natural stone, wood, coatings or plastics.

Yes. Wherever practical, we use material-friendly and resource-conscious methods, including steam cleaning, microfiber systems and purified-water technology.

Because stronger does not necessarily mean better.

An aggressive product may remove a stain while permanently damaging the surface underneath it. We prefer to select the correct method for the material and the type of contamination.

FeinDampf cleaning uses hot steam to loosen dirt, grease and certain deposits.

It can provide effective and hygienic cleaning while significantly reducing the need for conventional cleaning chemicals.

Steam can be particularly useful for certain types of grease, soap residues and deposits.

It can also allow cleaning with very little additional moisture compared with conventional wet cleaning methods.

No. Steam is a powerful cleaning tool, but it is not suitable for every surface.

Sensitive wood, certain coatings and materials that react negatively to heat or moisture need to be assessed first.

No. Steam cleaning can provide a very hygienic cleaning process, but professional disinfection is a separate, defined process with specific requirements.

“Steam” should therefore not automatically be equated with “disinfection”.

Purified-water cleaning uses water from which most dissolved minerals have been removed.

This is particularly useful for glass and window cleaning because it significantly reduces mineral spots when the water dries.

Reverse osmosis is a water purification process in which water is passed through a special membrane.

Many dissolved substances and minerals are removed in the process, producing highly purified water for suitable cleaning applications.

Tap water contains minerals that can remain on the glass when the water dries.

Purified water contains very few minerals, which significantly reduces these typical water spots.

The purified-water cleaning process can normally be carried out without conventional glass-cleaning chemicals.

This is one of the main advantages of the system.

Depending on the equipment and the individual property, we can clean glass surfaces from the ground up to approximately 9 metres in height.

This can significantly reduce the need for ladders or lifting equipment in many situations.

For suitable buildings, yes. Our purified-water systems allow us to clean many windows from the ground using long-reach poles.

Purified water is excellent for regular window cleaning and for removing many types of surface dirt.

However, old mineral deposits, paint, construction residue or heavily etched glass may require additional treatment.

No professional cleaning company should promise that every stain can be completely removed.

The result depends on the type of stain, the material, its age and whether previous cleaning attempts have already affected the surface.

We first determine what caused the stain and which material is affected.

We then select the safest suitable method instead of simply using the strongest available chemical.

Sometimes. However, an old stain may have penetrated the material or chemically changed it.

In such cases, complete removal may no longer be possible, although significant improvement may still be achievable.

Please tell us what products or methods have already been used.

Previous treatment can affect how a material reacts to further cleaning.

Yes. Depending on the surface and the type of grease, we use appropriate cleaning products, mechanical cleaning or steam-based methods.

In many cases, yes. The correct method depends strongly on the surface underneath the wax.

Heat, mechanical removal and suitable cleaning methods may be used depending on the material.

Often, yes, especially when the stain is treated promptly. However, the result depends on the material and whether the stain has already penetrated or chemically altered it.

Yes. However, the appropriate method depends on whether the wood is lacquered, oiled, waxed or untreated.

Wood is sensitive to excessive moisture and should not be treated like a tile floor.

We therefore use as little moisture as practical and select the method according to the surface.

Yes, with an appropriate cleaning method.

Cleaning and subsequent oil treatment are different services and should be agreed separately.

Depending on the type and condition of the floor, care treatments may be possible. Cleaning and restoration are different services, so the required treatment should be assessed in advance.

It depends on whether the mark is on the surface, inside the finish or has already affected the wood itself.

We assess the surface first rather than applying an aggressive treatment that could cause further damage.

Cleaning can remove dirt but cannot repair deep scratches, damaged lacquer or mechanical damage.

Such work belongs to floor restoration and may require a specialist.

Yes. Marble and other natural stones require specially selected cleaning methods.

Marble is a calcium-based natural stone and can react strongly to acids.

Unsuitable acidic cleaning products can attack and permanently alter the surface.

Not necessarily. Many conventional bathroom cleaners contain acidic ingredients that can damage marble and other sensitive natural stones.

It depends on the type of stain and the condition of the stone.

A surface stain may be removable, while an acid etch or damaged polish may require specialist stone treatment rather than normal cleaning.

This requires particular care. Many natural stones are themselves sensitive to acidic descaling products.

We therefore identify the material first and select a suitable method.

Professional marble polishing is different from normal cleaning.

If a surface requires grinding, polishing or restoration, we first determine whether the work is within our service range or should be handled by a specialist stone company.

The initial cleaning is the first cleaning service for a new customer or property.

It is used to establish a good baseline before regular maintenance cleaning begins.

Regular cleaning maintains an existing level of cleanliness.

An initial cleaning may first need to remove accumulated dirt, deposits and areas that have not been cleaned regularly.

The initial appointment can require more working time because more work may be necessary.

We aim to estimate the required time as realistically as possible before starting.

Not necessarily. If a property is already very well maintained, the difference may be small.

If the property has not been professionally cleaned for some time, an initial cleaning is usually advisable.

Often yes, depending on the size and condition of the property. Larger or heavily soiled properties may require more time or several cleaners working together.

A move-in cleaning prepares a home or apartment for the new occupants.

Depending on the agreed scope, this can include floors, kitchens, bathrooms, cabinets, windows and other relevant areas.

A move-out cleaning brings a property back into a clean and well-maintained condition after the previous occupants have moved out.

No. Once a property is empty, areas that are normally difficult to reach become accessible.

This can include empty cupboards, areas behind furniture and parts of kitchens and floors that are normally covered.

Yes. Window cleaning can be included depending on the scope of the assignment or booked as a separate service.

Yes. Interior cupboards and drawers can be included when the property is empty, provided this is part of the agreed scope of work.

Yes. We provide professional cleaning services for offices, commercial properties, businesses and other professionally used premises.

Yes. Regular cleaning is particularly suitable for businesses that require reliable and predictable service.

Yes. The required staffing and equipment can be planned according to the size and requirements of the property.

Depending on the property and scheduling requirements, cleaning outside normal business hours can be arranged.

Depending on the requirements, we can provide specialised cleaning solutions for particularly hygiene-sensitive environments and areas with demanding or heavy contamination.

Yes. Post-construction or post-renovation cleaning can involve dust, fine particles, adhesive residues and other construction-related contamination.

The required method and time depend on the condition of the property.

The cleaning is carried out by Clean and Happy employees assigned to the respective job.

Yes. Our employees are properly employed and paid in accordance with the applicable legal requirements.

Our employees are instructed in our cleaning procedures, equipment, working methods and the safe handling of cleaning products and materials.

No. Different materials require different levels of knowledge and care.

Our employees are expected to recognise when a standard cleaning procedure is sufficient and when additional caution is required.

The surface is assessed before cleaning. Where necessary, we test the selected method on an inconspicuous area first.

The team assigned to an appointment depends on availability, the scope of work and the requirements of the property.

For larger or time-sensitive assignments, several cleaners may work together.

Our cleaners are paid for their working time, including the time required to travel to and from a customer's location.

The travel fee therefore contributes towards the actual cost of sending our team to your property.

The cost of an assignment is not only the cost of the vehicle. Each cleaner also has personnel costs for the time spent travelling.

Our travel fee is €19 per cleaner.

If three cleaners are assigned, the travel fee is charged three times.

At €19 per cleaner, this means a total travel fee of €57.

A separate travel fee keeps our pricing more transparent. Customers can see the cost of the cleaning itself and the contribution towards travel separately.

Not fully. The fee is deliberately designed as a simple and transparent contribution towards the actual personnel and travel costs rather than passing the full cost on to the customer.

No. Tradespeople and other professional service providers commonly charge separately for travel and travel time.

In many cases, the cost is close to the normal hourly rate. Our €19 per cleaner is intended to provide a simple and comparatively modest contribution to the actual costs.

Using several cleaners can reduce the total time that a team needs to spend at the property. For larger or time-sensitive jobs, this can be more practical and convenient for the customer.

Yes. Clean and Happy operates as a professional business and invoices customers according to the applicable legal requirements.

Yes. Our employees are properly employed and the applicable payroll-related obligations are handled by the company.

A professional cleaning company has many costs beyond the employee's basic wage.

These include statutory employment costs, insurance, equipment, vehicles, administration, training and other business expenses.

The hourly rate alone does not describe the complete service.

With a professional company, the customer also receives an organised service, properly employed staff, professional equipment, insurance coverage and a company that takes responsibility for the service.

Yes. Our services are invoiced transparently according to the applicable legal and tax requirements.

A professional service includes much more than the cleaning time itself.

Employee costs, statutory contributions, insurance, equipment, travel, administration, training and business overheads all have to be covered by a professional company.

Yes. Clean and Happy has business liability insurance appropriate for its professional cleaning activities.

Even when working carefully, accidents or accidental damage can occur.

A professional business should therefore have appropriate liability insurance in place.

Please inform us as soon as possible. We will review the circumstances and handle the matter transparently in accordance with our internal procedures and the applicable insurance conditions.

No. Insurance coverage is always subject to the individual policy conditions.

Each incident therefore needs to be assessed individually.

No. There are materials, stains and situations where cleaning may not be appropriate or where specialist knowledge is required.

We prefer to say honestly when a specialist company is required rather than risk damaging a surface through an unsuitable cleaning attempt.

Because protecting the material is more important than achieving a short-term visual result at any cost.

An unsuitable cleaning method can permanently damage a valuable surface.

Cleaning and repair are two different services.

We can remove dirt and certain deposits, but deep scratches, damaged coatings, broken materials or structural damage may require a specialist.

We assess the surface first. If necessary, we test the proposed method on an inconspicuous area.

If we believe that professional restoration or specialist treatment is required, we will tell you rather than taking an unnecessary risk.

No. We prefer to give an honest assessment rather than make unrealistic promises.

The possible result always depends on the material, the type of contamination and the condition of the surface.

Our goal is not to be the cheapest cleaning company.

Our goal is to provide a reliable, professional and trustworthy service where customers know who is coming, what is being done and what it costs.

A clean home or business should provide more than a clean appearance.

We want our customers to have the feeling that the work has been done professionally and that their property is in good hands.

Because we combine professional cleaning, appropriate technology, trained employees, discretion, transparent pricing and responsibility.

For us, the most important result is a customer who knows: “My property is in good hands.”